Effective Date: October 6, 2026
Heron Lane Crafts respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when visiting our website, placing an order, contacting us, or communicating with us.
We may collect information that you voluntarily provide to us, including your name, email address, telephone number, billing and shipping address, and information related to your orders or inquiries.
We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, and information about how you use our website.
We may use your information to process and fulfill orders, provide customer service, communicate with you about your orders or inquiries, improve our website and services, and send marketing communications when you have chosen to receive them.
Payments made through our website are processed by third-party payment providers. Heron Lane Crafts does not directly store complete credit or debit card information.
If you choose to receive promotional emails from Heron Lane Crafts, you may unsubscribe at any time using the unsubscribe link provided in those communications.
If you provide your mobile telephone number and expressly consent to receive text messages from Heron Lane Crafts through our Contact Us form, we may use your name, email address, and mobile telephone number to provide informational text messages regarding your inquiries, orders, customer service requests, products, or other requested services.
Messages are recurring, and message frequency varies based on communication needs. Message and data rates may apply depending on your mobile carrier and service plan.
Consent to receive text messages is not a condition of purchase.
SMS Data Use and Privacy: Heron Lane Crafts uses information collected for SMS messaging solely to provide the communications to which you have consented. Heron Lane Crafts does not sell, rent, or share mobile telephone numbers or mobile opt-in information with third parties or affiliates for marketing or promotional purposes.
Data Retention: We retain your SMS contact information for as long as you remain subscribed to our SMS messaging service or as otherwise required for legitimate business or legal purposes. You may request deletion of your information by contacting us.
Opt-Out and Help: You may opt out of SMS messages at any time by replying STOP or CANCEL to a message from Heron Lane Crafts. After you unsubscribe, you may receive a final SMS confirming that you have been unsubscribed, and your number will be removed from our SMS messaging list within 24 hours. For assistance, reply HELP or contact Heron Lane Crafts at hello@heronlanecrafts.com or (304) 659-6552.
Carrier Non-Liability: Mobile carriers are not liable for delayed or undelivered messages.
Our website may use cookies and similar technologies to provide website functionality, remember preferences, analyze website usage, and improve your shopping experience. Some services used by our website may place their own cookies in accordance with their privacy policies.
We may share information with service providers when necessary to operate our business, process payments, fulfill and ship orders, maintain our website, or provide requested services.
We do not sell your personal information.
We use reasonable administrative and technical measures to help protect the personal information provided to us. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You may contact us to request access to, correction of, or deletion of personal information that we maintain about you, subject to applicable legal and business recordkeeping requirements.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Heron Lane Crafts
PO Box 304
Barboursville, WV 25504
hello@heronlanecrafts.com
heronlanecrafts.com
(304) 659-6552